Why Do Customer Loyalty Programs Fail?
Why Do Customer Loyalty Programs Fail? Engagement is the life blood of any loyalty program. The higher the engagement, the better your program looks to those from the outside. You could hire consultant after consultant and do focus groups all day and night to build the greatest program ever. Next, you could spend hundreds of thousands of dollars to build this shrine to loyalty. Imagine, you get excited as the launch grows near. You are about Read more …
Even With Loyalty, Timing is Everything
Even With Loyalty, Timing is Everything In the past, I have talked about using merchant-funded rewards to both reward your members and to make your program profitable. I have also spoken of goals and budgets for your program. Now let’s talk about how we tie all those things together. Timing is EVERYTHING When I say timing is everything, I do not mean the timing in which you give the reward to the member. That is important, Read more …
Does Video Quality Matter? Video Marketing Strategy 101
Does Video Quality Matter? Video Marketing Strategy 101 Does video quality matter? It appears that we all want to watch. We watch people at home doing nothing, we watch cats, we watch babies … we’ll watch almost anything. But when it comes to video for business and marketing purposes … does video quality matter? What is your video marketing strategy? How to Video – Rewards.com Our thought was to shoot a video about babies, cats, and Read more …
Customer Loyalty, Some Things Never Change
Customer Loyalty, Some Things Never Change Innovation is all around us. It seems that the world is ever-changing … from the way we receive the news, to healthcare, and now even self-driving cars. However, the one place it seems things are slow to evolve is in customer loyalty programs. While every company from airlines to dog groomers seem to be launching a loyalty program, many of them are the same. You could buy something and earn Read more …
Loyalty Marketing Companies
Loyalty Marketing Companies How do you pick a loyalty marketing company? When you begin your search for a loyalty marketing company, you should consider a variety of things including technology stack, marketing strategy, marketing technology, and a very strong customer communication plan. Remember, the goal is to grow and retain existing customers through incentives and rewards. Positive Mobile Experience The mobile and social experience is so import that it is imperative your technology company not Read more …